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Loominous by Marianne Medcalf is a UK
based designer-maker selling hand woven
accessories. I care immensely about
every aspect of the business and am
completely dedicated to your total
satisfaction. I genuinely care about my
products and put a great deal of time
and effort into creating them and making
sure they get to you safely. All
problems can be ironed out with a little
communication. If you experience any
post sale problems then please do just
get in touch and I will be more than
happy to help.
Please read these points before ordering…
Purchase
Loominous accepts payment by credit or
debit card via Paypal, or by cheque.
If you would prefer to pay by cheque,
please email me to arrange this, stating
the item you would like. Do not use the
ordering facility on the website.
Please remember that your item will only
be sent to you once I have received your
cheque by post and it has been cleared
by the bank. This could take up to a
week altogether.
If you want to pay by credit or debit
card follow the instructions on the
website.
Making a purchase could not be easier. Just browse our store
and add items you wish to buy into the
shopping cart. After you have made your
selection go to the checkout and fill in
the required fields.
When ordering -
1) CHECK your CONTACT DETAILS. In particular check you have
entered your EMAIL address correctly.
All order confirmations/ processing
info/ shipping info/ receipts etc are
issued via email. If you receive no
communication from Loominous then it is
because you have not given your correct
email address.
2) CHECK if you
have entered your INVOICE/ BILLING
address EXACTLY as it appears on your
bank statement. No abbreviations, no
additional hyphens, no speech marks. No
matter where you want your package
delivered to, please enter the billing
address exactly as it appears on your
statement. You will be able to fill in
your delivery address separately if
necessary.
Please pay
special attention when you fill in your
billing address. This should be entered
exactly as it appears on your card
statement and should not be confused
with your delivery address. If you enter
the wrong billing address or make a
spelling mistake our card processing
facility will consider your transaction
as fraudulent and you will unfortunately
encounter delays.
Once you have
filled in the required fields on our
site you will then be transferred to Pay
Pal secure e-payments facility where
they will take your money on Loominous
behalf.
I accept cheques and a variety of cards including Visa and
MasterCard.
I do not accept your Paypal payment until the item is
actually ready to ship. I accept cheques
and online card payments only, not via
phone or fax.
The prices on the website include postage within mainland UK
only. If you are shopping from
overseas, please email to arrange
payment and postage.
When a customer
receives a Confirmation of Order email,
this indicates that I have received your
order. It does not indicate that a
contract exists between us. When the
customer receives an Invoice, this
indicates acceptance of your order, and
hence a contract between us. I have
included this term to in case that a
mistake has been made in pricing, or
particular product is unavailable for
some reason. If there is a change of
price, you will always be contacted
first to ensure that the price is
acceptable.
Handling
The cost of delivery is included in the price of the product
displayed on the website. Items are
sent by Royal Mail's 1st class Recorded
Delivery service in the UK mainland.
If you are ordering from outside
mainland UK please email us before
ordering to arrange postage.
Please be aware that when ordering from overseas, your
country may charge you a customs fee
depending on the value of the item you
have purchased. This fee varies from
country to country and please bear in
mind that this fee is nothing to do with
Loominous.
If you have any
concerns regarding postage cost or
delivery time please do not hesitate to
get in contact prior to purchase.
Schedule
Orders are usually sent out within a matter of days and 99%
of the time your order will be
despatched on the same or following day.
In most cases you will receive your
order within 1-3 working days (UK only).
Every effort is made to ensure items that appear on the site
are in stock. Once an item is sold, its
picture is removed from the website as
soon as possible. Due to the hand-made
nature of the items, the range is
constantly changing and evolving. It is
unlikely that once an item is sold an
identical one will be available. If an
item is ordered but is no longer
available there are three options:
1.
The customer will be offered a similar
item from our stock to be sent out
immediately.
2.
A replacement item will be made
especially for the customer. As
everything is hand-made this will
take an amount of time agreed to in
advance between Loominous and the
customer.
3.
The order will be cancelled and no
will be money taken.
If you need an item by a deadline or specific time then you
must email us prior to ordering, thus
ensuring you receive it on time.
I would like to
stress that I do not give refunds to
customers claiming an item was not
received in time when I had no prior
knowledge of this urgency.
When ready for
dispatch your package will be sent out
via first class recorded delivery in the
UK mainland. Postage costs are included
in the cost of each item displayed on
the website.
Although I can
accept no liability for Royal Mail
postage times, they are approximately as
follows -
UK............................ Approx
1-2 working days from day of dispatch
EUROPE................... Approx 5-14
working days from day of dispatch
US............................. Approx
10-18 working days from day of dispatch
Rest of the
world........Approx 15-21 working days
from day of dispatch
Please be aware
that an item going abroad can ONLY be
considered late or lost after the 21st
day after dispatch has elapsed. This is
because this is the point at which Royal
Mail considers an item lost abroad and
it is only after this point that they
allow a claim to be made. Within the UK
1st class recorded is only officially
considered late or lost after the 15th
day after dispatch has elapsed. See
www.royalmail.com for further info.
It is extremely
unlikely that you will have to wait more
than 5 working days for any item to
reach you in the UK, but you must be
willing to accept this as a possibility
when placing an order.
Possible
Fraud
There are several reasons why your transaction details may
come back with 'possible fraud' marked
on them. Although they are usually
totally innocent, it is vital that I
look into them seriously. I will
usually need to ask you questions in
order to resolve the problem, or simply
let you know that we cannot process the
order. In most cases you will be asked
to place the order again with the
correct details.
There are many
possible reasons why a transaction may
come back with a fraud pending notice.
However, usually the allegation of
possible fraud is due to a failed AVS
check. This means that part of the
details you have provided DO NOT EXACTLY
MATCH the details your card issuer has.
This could be part of the address, the
postcode or even a wrongly spelt name.
I do understand fully that this might
just be a simple mistake on your part.
Please
therefore remember that no matter where
you want your item delivered to, the
name and address you give us for the
invoice details must EXACTLY match the
details that your card issuer has. This
is the EXACT address to which your card
is registered to. Whether you actually
live somewhere else or not is totally
irrelevant. If you want your goods
delivered somewhere else this is up to
you when you fill in the delivery
information, but the invoice details
must be 100% accurate.
Card processing
problems may severely affect the
delivery time of your package. Please
try to avoid delays in the processing of
your order by entering your details
accurately.
Every effort
is made not to advertise an item that
has already been sold and is therefore
no longer available. If an ordered item
is no longer in stock, I will contact
you and suggest another item. It may
also be possible for me to make the item
you want especially. Naturally this
will take longer and you will be advised
of the length of time you will need to
wait. In this situation you will always
have the option to cancel your order if
you prefer.
Security
You will never even enter your card details on our site.
This will be done when you are
transferred to Paypal secure payments
site. The only sensitive details you
enter on our site are your address
details, which are fully encrypted
before being transferred over to Paypal.
Paypal is the
worlds leading 'non bank' payment
provider and we trust also that
customers preferring to use Paypal will
feel at ease and have a happy and safe
shopping experience.
Please let me know by email if you would
prefer to pay by cheque. If using this
method DO NOT use the ordering facility
on the website.
Loominous does not disclose buyers' information to third
parties other than when order details
are processed as part of the order
fulfilment.
Returns
You must contact me within 7 days of receiving your package
if you would like to exchange of refund
your goods.
In all cases
items returned must be TAGGED and
UNUSED. It is the customer’s
responsibility to send them back, and
the refund will not include the postage
for this.
All prices on the website include
postage and packaging. If the
customer is receiving a refund and
returning the goods, the cost of the
posting the item from Loominous to the
customer will be deducted from the
original price.
If the item was made to the customer’s specification, i.e. a
commission made to order, the goods are
non-returnable.
If you purchase
something on the site that you decide
was the wrong decision please get in
touch ASAP and I will be more than happy
to exchange it with something else of
the same or similar value.
For any refund
consideration you MUST contact us within
one week of the items being sent out. Postage
& Packing charges will not be refunded.
Please remember to email me with all enquiries prior to
purchase, especially if you need an item
by a specific date. I would like to
stress that you have to warn me in
advance when something is needed for a
certain date, as no refunds will be
given for 'late items' when I had no
prior knowledge of the timescale.
I endeavour to
portray as exactly as possible the
correct colours of products in our
images. If you need 'specific' tones for
any item then you are advised to email
first to confirm what you see in the
picture. I will always send you the
colour item you have ordered, but you
must be willing to accept that the
item’s colour may vary slightly from the
image you see on your computer screen.
Colours can vary dramatically depending
on your screen settings, whether you
have a flat screen or not, the lighting
in your work room and of course your
computer’s graphics and image viewing
capabilities.
Please remember, if you are unsure in any way about the size,
availability, colour or time of delivery
of an item then you are advised to email
prior to putting in an order.
I will of
course offer a refund if the product was
not delivered at all and I have evidence
of this from the postage slip. In this
situation I can claim compensation from
the post office.
For more information please visit http://www.berr.gov.uk/consumers/fact-sheets/page38102.html |
